FAQs
Q. How do I change the time on my Samsung telephone?
A. Follow steps 1 and 2 below:
Step 1: Enable customer level programming
A) While on hook, press Transfer and then dial 200. Your display will show (ENABLE CUS. PROG. PASS CODE)
B) Dial the four-digit pass code 1 2 3 4 The diplay now shows (ENABLE CUS. PROG-DISABLE)
C) Dial 1 to enable. The display now shows (ENABLE CUS. PROG-ENABLE)
D) Press Transfer. The phone returns to it's idle condition.
Step 2: Set the time and date display
A) Press Transfer and then dial 505
B) Enter the new time and date using the format below:
- W=Day of the week: Enter 0 for Sunday, 1 for Monday, 2 for Tuedsay, etc. up to 6 for Saturday
- MM=Month: Enter 01 for January, 02 for February, etc. up to 12 for December
- DD=Date (day): Enter a number between 1-31 to correspond with the correct day of the month
- HH=Hour: Use the 24 hour clock (military time) and enter a number from 00-24
- MM=Minutes: Enter a number from 00-59
- Verify the time and date and re-enter if neccessary.
C) Press Transfer to store the programming and exit the programming mode.
Q. How do I change the name on my Samsung telphone display?
A. Follow steps below
A) Press the Transfer button and then dial 104
B) Enter the name (up to 11 characters) using the keypad (use the volume keys for spaces)
C) When you have entered the correct name press the Transfer button again to exit programming
Q. How do I forward calls to an external number on my Samsung phone system?
A. Follow steps below
A) Press the Transfer key and dial 102
B) Press 1 the 9 (to access an outside line) then the phone number you want your calls to go to
C) Press the right soft key (these are the 3 keys at the top of your phone)
D) Use the volume keys to toggle to YES
E) Press the transfer key again (your display should now show the number you forwarded to)
Note: External call forward will cancel all other call forwarding instructions previously set in your phone
To cancel call forward:
- Press the Transfer key and dial 102
- Dial 0
- Press the Transfer key again to exit
Q. What is VoIP?
A. Voice over Internet Protocol (VoIP) is a technology that allows for telephone calls to be made over a high-speed internet connection rather than traditional analog telephone lines. Calls may originate form either a standard phone or from a desktop or personal computing device. After traveling through a modem or adaptor, the voice signal is then converted into digital "packets" for transmission over the internet. When the digital information reaches its destination, it is converted back to voice audio.
Q: What is Voice Mail?
A. At its most basic level, voice mail is essentially a phone answering system that can take messages for any number of people. Unlike an answering machine that stores messages on a cassette or small memory chip, voice mail systems store messages on a memory card or disk in "mailboxes." Each staff person is assigned a mailbox where only his/her messages are stored. This mailbox has a password so that only the assigned staff person can retrieve his or her messages. in additon, these systems allow the individula staff person to create his/her own greeting so that callers can receive specific information such as daily schedules, the person is on vacation, or who else to call for information.
Voice mail systems can allow an organization to have an "unattended" main line. This means rather than having a receptionist answer the phone, the voice mail system answeres the phone, provides a common greeting and then guides the caller to the appropriate staff person. This feature is known as the voice mail's "auto-attendant."